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Privacy Policy

Last updated: 6 October 2026

At The Padel Farm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you use our website, make a booking, visit our venue or use our services.

1. Who we are

The Padel Farm
Well Lane
Sutton-on-the-Forest
York
YO61 1EE
United Kingdom
Email: support@thepadelfarm.org

The Padel Farm is the data controller responsible for your personal information under applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

2. Information we collect

Depending on how you interact with us, we may collect:

  • Your name and contact details
  • Booking, membership and customer information
  • Payment and transaction information
  • Information about your use of our facilities and services
  • Marketing preferences
  • Website, device, IP address and cookie information
  • Information provided when you contact us
  • Health and fitness information provided through forms such as our online PAR-Q
  • Images and video footage captured at our venue
  • CCTV footage

Health information may constitute special category personal data under UK data protection law and is handled with appropriate additional safeguards.

3. How we collect your information

We may collect information when you:

  • Make or manage a booking
  • Visit or use our website
  • Visit The Padel Farm
  • Purchase a product or service
  • Contact us
  • Sign up to our mailing list
  • Complete a PAR-Q or other form
  • Take part in coaching, classes or events
  • Interact with us on social media

We may also receive information from third-party service providers that help us operate our business.

4. Bookings and Playtomic

Padel bookings are facilitated through Playtomic. When you make a booking, Playtomic and The Padel Farm may process information such as your name, contact details, booking details and payment information.

Playtomic is an independent third party and its own privacy policy applies to information it processes.

5. How we use your information

We use personal information to:

  • Process bookings and payments
  • Provide our facilities and services
  • Manage coaching, classes and events
  • Communicate with you about bookings and services
  • Respond to enquiries
  • Administer customer relationships
  • Help maintain the safety and security of our venue
  • Process relevant health and fitness information
  • Operate CCTV
  • Use photography and video for marketing and promotional purposes
  • Improve our website and services
  • Manage and measure our advertising
  • Send marketing communications where permitted
  • Prevent fraud or misuse
  • Meet our legal and regulatory obligations

We only process your information where we have a lawful basis to do so.

6. Health information

Some activities may require us to collect health or fitness information, including through our online PAR-Q.

Where this information is special category personal data, we will only process it where permitted under applicable data protection law.

Access to health information is restricted to authorised individuals who need it for legitimate purposes, and appropriate security measures are used to protect it.

7. Marketing and Meta advertising

If you sign up for marketing communications, we may contact you about The Padel Farm, including events, coaching, memberships, offers, products and services.

You can unsubscribe from marketing communications at any time.

We also use Meta advertising services to promote The Padel Farm and measure advertising performance. Depending on your cookie choices, technologies such as the Meta Pixel may collect information about how you use our website for advertising and measurement purposes.

Non-essential advertising cookies will only be used where required consent has been obtained.

8. Photography, filming and CCTV

Photography and filming may take place at The Padel Farm for marketing, promotional, social media and advertising purposes.

If you have concerns about appearing in photographs or video, please contact us at support@thepadelfarm.org

We also operate CCTV for security, safety, crime prevention and incident investigation. Appropriate signage is displayed where CCTV is in operation.

9. Who we share information with

We may share personal information with trusted service providers where necessary to operate our business. These may include:

  • Playtomic and other booking providers
  • Payment providers
  • Website and hosting providers
  • Email and marketing providers
  • Meta and other advertising or analytics providers
  • IT and technology providers
  • Professional advisers
  • Event, coaching and activity providers
  • Government authorities or law-enforcement agencies where legally required

We do not sell your personal information.

Some service providers may process information outside the UK. Where this happens, we will ensure appropriate safeguards are in place where required by law.

10. Cookies

Our website uses cookies and similar technologies.

These may be used for essential website functions, analytics, advertising and other purposes.

Non-essential cookies, including advertising cookies, will be used in accordance with applicable consent requirements.

You can manage your cookie preferences through our website's cookie controls where available.

11. How long we keep your information

We retain booking and customer information indefinitely, unless there is a specific reason or legal requirement for it to be deleted earlier.

Other information may be retained for different periods depending on its purpose and applicable legal requirements.

CCTV footage is retained for an appropriate period and may be kept longer where necessary for an incident or investigation.

Health and PAR-Q information is stored securely and retained only for as long as reasonably necessary for the purposes for which it was collected.

12. Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

No online system can be guaranteed to be completely secure.

13. Your rights

Under UK data protection law, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing
  • Request transfer of certain information
  • Withdraw consent where processing is based on consent
  • Object to direct marketing

These rights are subject to certain legal exceptions.

To exercise your rights, contact:

support@thepadelfarm.org

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data protection rights have not been respected.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

15. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

The Padel Farm
Well Lane
Sutton-on-the-Forest
York
YO61 1EE
United Kingdom
Email: support@thepadelfarm.org

Last updated: 6 October 2026